When returning your products;
Package your products safely and securely for protection during transport;
Include all labels, accessories, and parts that were sold with the product.
Include a copy of the invoice
Failure to follow any of these requirements could result in your return being declined.
Defective products/Warranty Claims:
We do our best to ensure that the products are of the highest quality. If a product is defective, we will send it off to the supplier for assessment. Please note that your poof of purchase is required for all returns, repairs, and warranty assessments. It is up to the supplier to determine whether a product is defective due to a manufacturing fault or misused. The following will NOT be regarded as defects and will not entitle you to return the product. If you have received a product that turns out to be defective or otherwise of poor quality, please notify us as soon as possible after you become aware of it.
Faults resulting from normal wear and tear;
Damage arising from negligence, user abuse, or incorrect usage of the product;
Damage arising from improper storage;
Damage arising from a failure to adequately care for the product;
Damage arising from unauthorized alterations to the product;
No proof of purchase provided
Quotations & Special Orders:
Please note that we are subject to price changes and stock availability on all products. Prices and stock change constantly.
For quote requests(special order items), we will revert back to you with an additional invoice once confirmation of stock has been received.
The lead time for special orders will be 7-10 working days before we are able to dispatch. Payment will be required before we place the unit(s) on order with the relevant supplier.